Support
If something in the OOUR app does not work as you expect, or you have a suggestion or a question, tell us from the app itself or by e-mail. This page explains how a report works, what is sent with it and what happens next.
1. Reporting from the mobile app
After you sign in, every screen has a round button with a question mark. You can drag it along the edge of the screen so it does not get in the way. Tapping it opens the “Report a problem” screen: choose the type (bug, suggestion or question), write a subject and a description, then tap “Send”. You get a report number at the end.
The button exists when the Company that engaged you has enabled problem reports. If your version of the app does not have it, update the app or write to us by e-mail. Urgent matters on site are still handled by calling the contact person from the task.
2. Reporting from the web application
In the web application for coordinators and managers, the bottom right corner of every page has a help button. It opens a window with the same fields: type, subject and description. After sending you get a report number.
3. What is sent with a report
Together with the text you write, we send technical data that helps us reproduce the problem: the app version, the operating system and device model or the browser, the language and time zone, the screen or page you were on, in the worker app also the permission and battery state, and the app’s latest errors with a technical request identifier.
How we keep this data is described in the Privacy policy, sections 2, 5 and 7.
4. What happens next
The OOUR support team reads the report. The Company that engaged you does not see it. Every report has a status we track internally: new, read, in progress, resolved or rejected. In this version we do not reply inside the app; if we need more details or want to tell you the outcome, we will contact you at the phone number or e-mail address you signed in with.
5. Contact
E-mail: contact@oour.app. Phone: +381 69 1 360 360, on working days. For questions about your data: privacy@oour.app.